# US Warranty Process

> 882019 Update    YOU WILL BE REQUIRED TO SHIP YOUR WARRANTY PRODUCT BACK TO HYDRO FLASK FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT P

Source: https://faq.hydroflask.com/en_us/us-warranty-process-HJNeH7ONj

Last updated: 2025-08-21T16:21:14.564Z

**8/8/2019 Update:** **YOU WILL BE REQUIRED TO SHIP YOUR WARRANTY PRODUCT BACK TO HYDRO FLASK FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT PRODUCT.** 

**To view US warranty guidelines per product, click on the following links:**

*   [Flask/Bottle Guidelines](https://hydroflask.kustomer.support/en_us/us-limited-lifetime-warranty-guidelines-flaskbottle-ry50m7ONi)
*   [MyHydro Customized Guidelines](https://hydroflask.kustomer.support/en_us/us-warranty-guidelines-myhydro-customized-flasks-H1eHQ_4i)
*   [Cap/Lid Guidelines](https://hydroflask.kustomer.support/en_us/cap-lid-warranty-guidelines-rkPkBmd4i)
*   [Coolers & Bags Guidelines](https://hydroflask.kustomer.support/en_us/cooler-bag-warranty-HkTCQXd4i)[](https://hydroflask-sandbox.kustomer.support/en_us/cooler-bag-warranty-ryTOV9rBq)

**Follow the below steps to complete the US warranty process:**

1.  Complete the Warranty Form and attach photos of your defective product - the following photos are required:
    1.  Front of product; showing the logo
    2.  Flask/Bottles - Bottom of flask/bottle; _without_ the sticker
    3.  Photo of the defect; if applicable
2.  Consumer Care Team will review to determine if your issue is covered under our Limited Lifetime Warranty
3.  Consumer Care Team will provide you with return instructions via email 
    1.  You will be required to send back your product and pay for the shipping costs
    2.  We suggest using the least expensive shipping method, USPS
    3.  Be sure to keep YOUR RECEIPT and TRACKING NUMBER until you receive your warranty replacement
4.  Once the defective product is received in our warehouse, we will process a Warranty Replacement within 10 business days
    1.  You will receive a shipping notification with tracking once the replacement ships

**Important Warranty Notice:**

Please note your Warranty Claim Hydro Flask® will be replaced by the same size and color Hydro Flask.  Those that have purchased engraved flasks will not get an engraved flask sent to them under our warranty replacement policy.

*   If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value.
*   Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask.

**Warranty Disclaimer:**

_In no event shall Hydro Flask® be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state._