# Hydro Flask > Hydro Flask knowledge base – help articles and documentation. ## Corporate Responsibilities - [Returns](https://faq.hydroflask.com/en_us/faqs-returns-BJEz4XONj.md): Products purchased on the Hydro Flask website can be returned to Hydro Flask for a full refund within 30 days of the purchase date. In order to be eligible f... - [Does Hydro Flask use lead for sealing its bottles and tumblers?](https://faq.hydroflask.com/en_us/does-hydro-flask-use-lead-for-sealing-bottles-and-tumblers-HkQrgJLq6.md): No! Over a decade ago Hydro Flask pioneered an alternative sealing process for vacuum insulated bottles. In 2012 we moved away from the industry standard. ## General - [How do I become a Hydro Flask Dealer?](https://faq.hydroflask.com/en_us/dealer-reseller-Hy_0X7_Vj.md): If youre looking to become a Hydro Flask Dealer please follow the link Dealer Central If youre an International Dealer please see below Europe Midd - [What is the phone number for Customer Service?](https://faq.hydroflask.com/en_us/what-is-the-phone-number-for-customer-service-Byge_Blm2.md): Customer Service can be reached by calling 8885849376 from 8 am8 pm ET Monday thru Friday Please note our office is closed on all major holidays - [Why isn't my discount code working?](https://faq.hydroflask.com/en_us/discount-codes-BJ4kkwWm2.md): If youve received a discount code and its not working please refer to the exclusions provided at the time of delivery Below are a list of most common exclu - [How do I join the team at Hydro Flask?](https://faq.hydroflask.com/en_us/how-do-i-join-the-team-at-hydro-flask-ryhFFW6Nh.md): If youre interested in joining our team check us out here Careers - [Trade In Program-My Bottle shows it's been delivered, when will I get my coupon code?](https://faq.hydroflask.com/en_us/trade-in-program-my-bottle-shows-it-s-been-delivered-when-will-i-get-my-coupon-code-Sk4L6w6qh.md): You can expect to receive your code within 2 weeks of the bottle being delivered at our facility If that time has passed please retrieve your tracking num - [Why can't I use multiple Trade-In codes on one order?](https://faq.hydroflask.com/en_us/why-can-t-i-use-multiple-trade-in-codes-on-one-order-ryvX_p5n.md): At this time you can use 1 code per order Recycle 3 items Receive 3 codes Use them on 3 different orders - [Extended Response Times](https://faq.hydroflask.com/en_us/extended-response-times-H1uCrtCo3.md): Due to increased volume our response time has changed to 57 business days note this does not include weekends If youve reached out recently and ha - [Accidental Damage](https://faq.hydroflask.com/en_us/accidental-damage-BJLIsBL2h.md): Unfortunately accidental damage is not covered under our warranty Accidental damage is considered any of the following but not limited to Dents scratches - [Shipping & Handling](https://faq.hydroflask.com/en_us/faqs-shipping-handling-SJhv655Np.md): When should I order to receive in time for the 2023 Holiday season In order to receive your package by December 24th please order as soon as possible and re - [Does Hydro Flask use lead for sealing its bottles and tumblers?](https://faq.hydroflask.com/en_us/does-hydro-flask-use-lead-for-sealing-bottles-and-tumblers-HkQrgJLq6.md): No! Over a decade ago Hydro Flask pioneered an alternative sealing process for vacuum insulated bottles. In 2012 we moved away from the industry standard. - [Earn 25 Points for Leaving a Review](https://faq.hydroflask.com/en_us/earn-25-points-for-leaving-a-review-r1aQCy51R.md): Earn 25 points for leaving a verified product review In order to earn 25 points for leaving a verified product review you must purchase a product directly - [How do I apply or reapply for the Pro Deal Program?](https://faq.hydroflask.com/en_us/how-do-i-apply-or-reapply-for-the-pro-deal-program-SyaVUqZ6Je.md): Hydro Flask is proud to offer an exclusive inhouse Pro Deal Program This program is open to a select group of individuals that work within our core values on ## Order Inquiries - [Products Damaged in Shipping](https://faq.hydroflask.com/en_us/products-damaged-in-shipping-BkklBX_Vj.md): Please contact us if you ordered your product(s) from www.HydroFlask.com and it has arrived damaged. If you use your product, we cannot replace it du... - [I received my order from Amazon and my item is broken or missing parts.](https://faq.hydroflask.com/en_us/i-received-my-order-from-amazon-and-my-item-is-broken-or-missing-parts-SJbUtjYMh.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or - [I ordered an item from Amazon and it shows delivered but I haven't received it, what should I do?](https://faq.hydroflask.com/en_us/i-ordered-an-item-from-amazon-and-it-shows-delivered-but-i-haven-t-received-it-what-should-i-do-H13xnjKf2.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [I had an issue with my Amazon order, and when I reached out to them, they referred me back to you. What should I do?](https://faq.hydroflask.com/en_us/i-had-an-issue-with-my-amazon-order-and-when-i-reached-out-to-them-they-referred-me-back-to-you-what-should-i-do-SkolTiKfh.md): Amazon direct ships from their warehouse so we have no access to any order information or tracking information that would allow us to issue a replacement or re - [How do I cancel my order?](https://faq.hydroflask.com/en_us/how-do-i-cancel-my-order-H1muLF9fn.md): Un - [Returns](https://faq.hydroflask.com/en_us/faqs-returns-BJEz4XONj.md): Products purchased on the Hydro Flask website can be returned to Hydro Flask for a full refund within 30 days of the purchase date. In order to be eligible f... - [How long will my order take to arrive (including processing and shipping)?](https://faq.hydroflask.com/en_us/how-long-will-my-order-take-to-arrive-including-processing-and-shipping-H1dJkaczn.md): Depending on the shipping method selected and the type of order placed processing and shipping times vary Please see the chart below as a quick reference guid - [MyHydro Orders](https://faq.hydroflask.com/en_us/myhydro-orders-S12l6qzh.md): We strive for each MyHydro order to be uniquely you Therefore they are fulfilled separately from other Hydro Flask orders in an exceptional location that pro - [How do I track my order?](https://faq.hydroflask.com/en_us/how-do-i-track-my-order-S1FwWT5Gh.md): As soon as your order ships well send you an email with the shipping and tracking information Using the tracking numbers provided you can track your order - [Can I ship to APO or FPO addresses?](https://faq.hydroflask.com/en_us/can-i-ship-to-apo-or-fpo-addresses-B1YBhCcMn.md): Yes we can ship to APOFPO addresses - [Can I ship to an international address?](https://faq.hydroflask.com/en_us/can-i-ship-to-an-international-address-HktK20qGh.md): Unfortunately no Hydro Flask does not currently ship to international destinations - [How is the shipping cost determined?](https://faq.hydroflask.com/en_us/how-is-the-shipping-cost-determined-ryJFJjz2.md): Orders of 30 will receive Free Ground shipping Otherwise your shipping cost will reflect the rules below We will offer you the option to upgrade your shipp - [Do I really get free shipping if I spend $49+?](https://faq.hydroflask.com/en_us/do-i-really-get-free-shipping-if-i-spend-49-SJsjWljMn.md): Yep its true Hydro Flask offers free FedEx Ground shipping on qualified orders 30 subtotal or using a free shipping discount code Valid throughout the Un - [Can I use multiple credit cards when placing an order?](https://faq.hydroflask.com/en_us/can-i-use-multiple-credit-cards-when-placing-an-order-HJVUIOxQn.md): Unfortunately we are unable to split payment across multiple cards during checkout - [Why isn't my discount code working?](https://faq.hydroflask.com/en_us/discount-codes-BJ4kkwWm2.md): If youve received a discount code and its not working please refer to the exclusions provided at the time of delivery Below are a list of most common exclu - [If I place an order to send as a gift, is there a way to hide the pricing?](https://faq.hydroflask.com/en_us/if-i-place-an-order-to-send-as-a-gift-is-there-a-way-to-hide-the-pricing-r1CsaiG72.md): We do not include pricing on our packing slips This information is only visible on your order confirmation - [When can I expect to receive my refund?](https://faq.hydroflask.com/en_us/when-can-i-expect-to-receive-my-refund-S1psJTc5h.md): If youve returned items from your order as noted under our Returns section refunds are issued approximately 4 weeks after we receive your return We do - [My order shows delivered but it's not at my address](https://faq.hydroflask.com/en_us/my-order-shows-delivered-but-it-s-not-at-my-address-SkzfVfnqh.md): If your order shows its been delivered however has not been located at your address we encourage you to check with neighbors andor other members of your hous - [Trade In Program-My Bottle shows it's been delivered, when will I get my coupon code?](https://faq.hydroflask.com/en_us/trade-in-program-my-bottle-shows-it-s-been-delivered-when-will-i-get-my-coupon-code-Sk4L6w6qh.md): You can expect to receive your code within 2 weeks of the bottle being delivered at our facility If that time has passed please retrieve your tracking num - [Why can't I use multiple Trade-In codes on one order?](https://faq.hydroflask.com/en_us/why-can-t-i-use-multiple-trade-in-codes-on-one-order-ryvX_p5n.md): At this time you can use 1 code per order Recycle 3 items Receive 3 codes Use them on 3 different orders - [Extended Response Times](https://faq.hydroflask.com/en_us/extended-response-times-H1uCrtCo3.md): Due to increased volume our response time has changed to 57 business days note this does not include weekends If youve reached out recently and ha ## Product Info - [MyHydro™ Customization FAQ](https://faq.hydroflask.com/en_us/faqs-my-hydro-customization-B1Rf4QuEj.md): Can I edit MyHydro order I submitted? Edits and/or changes cannot be made once your MyHydro™ order has been submitted. Any adjustments to an order sh... ## Warranty - [US Limited Lifetime Warranty Guidelines - Flask/Bottle](https://faq.hydroflask.com/en_us/us-limited-lifetime-warranty-guidelines-flaskbottle-ry50m7ONi.md): What is covered Hydro Flask Hydration Tumbler Coffee Beer Wine Spirits Food Large Capacity Hard Goods Hard Good Accessory Products and Journey S - [Coolers & Bags-Hydro Flask Let's Go Promise: 5 Year Warranty](https://faq.hydroflask.com/en_us/cooler-bag-warranty-HkTCQXd4i.md): What is covered? Hydro Flask Unbound Series Soft Cooler Pack, Unbound Series Soft Cooler Tote, Day Escape™ Cooler Tote, Day Escape™ Cooler Pac... - [I need replacement lid for my 32 oz. Hydro Flask. It's the kind with the tether ring. I don't see it on your lids page. Where can I buy one?](https://faq.hydroflask.com/en_us/i-need-replacement-lid-for-my-32-oz.-hydro-flask.-it's-the-kind-with-the-tether-ring.-i-don't-see-it-on-your-lids-page.-where-can-i-buy-one-Bk3D4Q_Vo.md): The flat cap has been discontinued. It was replaced with the Wide Mouth Flex Cap. - [Cap/Lid Warranty Guidelines](https://faq.hydroflask.com/en_us/cap-lid-warranty-guidelines-rkPkBmd4i.md): What is covered? Broken or Leaking How do I get a replacement? If your cap breaks or you notice a leak, DO NOT send your flask or cap/lid to... - [Flask Insulation Test](https://faq.hydroflask.com/en_us/flask-insulation-test-B19yBQ_Ns.md): You can test the insulation of your flask at home with boiling water. Follow the steps below: Pour from a kettle or pot directly into the stationary flask,... - [International Warranty Guidelines](https://faq.hydroflask.com/en_us/international-warranty-guidelines-rJ2krXdEs.md): If you purchased your Hydro Flask® product(s) from a Canadian or international retailer, please contact that retailer to make a warranty claim. If you d... - [Products Damaged in Shipping](https://faq.hydroflask.com/en_us/products-damaged-in-shipping-BkklBX_Vj.md): Please contact us if you ordered your product(s) from www.HydroFlask.com and it has arrived damaged. If you use your product, we cannot replace it du... - [US Warranty Guidelines – MyHydro Customized Flasks](https://faq.hydroflask.com/en_us/us-warranty-guidelines-myhydro-customized-flasks-H1eHQ_4i.md): What is covered MyHydro products carry a limited lifetime warranty against manufacturerrsquos defects for the life of the product Hydro Flask w - [US Warranty Process](https://faq.hydroflask.com/en_us/us-warranty-process-HJNeH7ONj.md): 882019 Update YOU WILL BE REQUIRED TO SHIP YOUR WARRANTY PRODUCT BACK TO HYDRO FLASK FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT P - [Hydro Flask Promise: Product Warranty](https://faq.hydroflask.com/en_us/faq-s-product-warranty-ryhfN7dNo.md): Hydro Flask gear is created to last a lifetime of adventures. Our Let's Go™ Promise guarantees our products. HYDRO FLASK LET´S GO! PROMI... - [Extended Response Times](https://faq.hydroflask.com/en_us/extended-response-times-H1uCrtCo3.md): Due to increased volume our response time has changed to 57 business days note this does not include weekends If youve reached out recently and ha - [Accidental Damage](https://faq.hydroflask.com/en_us/accidental-damage-BJLIsBL2h.md): Unfortunately accidental damage is not covered under our warranty Accidental damage is considered any of the following but not limited to Dents scratches - [Warranty Photo with Note Example](https://faq.hydroflask.com/en_us/warranty-photo-with-note-example-BJ3ZAVK3h.md): This is an example of the note that must be included with all Warranty Requests Please Note failure to provide the name and date handwritten in one o ## Retail Information - [New Retail Account or Corporate Sale Requests / Dealer Central](https://faq.hydroflask.com/en_us/dealer-central-SJHWE7dEj.md): To inquire about setting up a new Dealer Account with us US Dealers Please complete one of the below forms Retail New Account Inquiry - [Find A Store / Reseller](https://faq.hydroflask.com/en_us/find-a-store-reseller-B1ZnVmdNj.md): Hydro Flask does not have a brick/mortar store. Our Hydro Flask website is www.hydroflask.com and is the only certified website for Hydro Flask. &nb... - [International Warranty Guidelines](https://faq.hydroflask.com/en_us/international-warranty-guidelines-rJ2krXdEs.md): If you purchased your Hydro Flask® product(s) from a Canadian or international retailer, please contact that retailer to make a warranty claim. If you d...